Starting with Mac OS Catalina there is no longer any support for 32bit apps. Until Logmein updates their software it will not work on Catalina. I am activly trying to find anything I can about the. LogMeIn Rescue offers Mac remote desktop access. LogMeIn Rescue is the #1 remote customer support system for help desks, call centers and support organizations. Rescue is customizable and easy to use, with an intuitive interface that lets technicians connect quickly and easily to remote Mac computers.
LogMeIn is a software that gives users access to your PCs and Macs from another computer. The app can help you access your home and work computers remotely and control it as if you’re sitting right in front of it. You can also get to your computer files and edit them from another computer. Plus, the LogMeIn app lets you run any apps on your computer remotely.
LogMeIn is usually used for IT management, software collaboration, file transfers, IT training, and remote troubleshooting. All you need to do is download the software and install it on both computers. Just double-click on the installer and follow the onscreen instructions to install LogMeIn. Keep in mind that the app should be running on both computers for the user to access them.
However, if for some reason, you no longer want to have the LogMeIn app on your computer, make sure you uninstall it from your Mac completely. If the app poses risks to your personal data, you’re giving away the Mac to someone else, or you simply don’t need to use the app anymore, uninstalling the app is a must.
Unfortunately, uninstalling LogMeIn is not as easy as installing it. Dragging the application to the Trash is just the beginning. To completely remove the LogMeIn app, you need to delete all files associated with it and reset all settings. These processes can be confusing and time-consuming, so we made this guide for you. This should outline clearly the processes involved to manually uninstall LogMeIn on your Mac.
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How to Completely Remove LogMeIn from macOS
If you think that the LogMeIn app is no longer needed and is just taking up space on your Mac or if you think that the app can be exploited to steal your data or distribute malware on your network, you don’t need to have second thoughts about uninstalling it from your computer.
But uninstalling the app is not enough to ensure that the app has been completely removed from your Mac. There is a huge difference between uninstalling and removing an app on macOS. When you drag the app to the Trash, that is equivalent to uninstalling. To totally remove an app from macOS, you need to delete all the files related to the program and all app’s processes are completely stopped.
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To remove LogMeIn completely from your Mac, you need to look through all the different folders and drives to make sure that all files and processes associated with the LogMeIn app have been deleted. You need to be thorough when cleaning up these files because it is very easy to miss a file or two among hundreds of other system files.
For this purpose, we’ll show you different ways to uninstall the LogMeIn app on Mac and how to delete all related files.
Step 1: Uninstall the LogMeIn App From Your Mac.
There are two ways to uninstall the app from macOS. The first one is simply dragging the LogMeIn app icon to the Trash. That should uninstall the app from your system. This is actually the easiest way to uninstall any app on macOS. Follow these steps to do this:
- Quit the LogMeIn app if it is running. Click the LogMeIn menu and choose Quit from the dropdown. Or you can simply press Command + Q.
- Navigate to the Applications folder under Finder > Go > Applications.
- Look for LogMeIn Client and LogMeIn Control Panel, and then drag them to the Trash.
- Make sure to empty the Trash afterwards.
The other method of uninstalling the app requires accessing the LogMeIn Control Panel. To do this, follow the steps below:
- On the Finder toolbar on your desktop, navigate to Go > Applications.
- Double-click the LogMeIn Control Panel to display the LogMeIn toolkit.
- Click on the About tab, then choose Uninstall.
- Click the Yes button to start the uninstallation process.
- Rebooting your Mac is recommended, but not required.
Step 2: Stop All LogMeIn Processes.
Aside from uninstalling the app, you also need to stop all running LogMeIn tasks running in the background. Uninstalling the app does not necessarily stop these processes, so you need to do them manually. Looking for each task under Activity Monitor can be quite time-consuming and confusing. The best way to stop all these processes altogether is by using commands.
Follow the instructions below to completely stop all LogMeIn processes:
- Open Terminal under Finder > Go > Applications > Utilities.
- In the Terminal window, type in the following command: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/logmeinserverctrl stop
- Press Enter.
- Type in these commands one by one, followed by Enter after each line:
- /bin/launchctl unload /Library/LaunchDaemons/com.logmein.logmeinserver.plist 2>/dev/null euid:0 uid:0
- /bin/launchctl bsexec 68 chroot -u 501 -g 20 / /bin/launchctl unload -S Aqua /Library/LaunchAgents/com.logmein.logmeingui.plist 2>&1 euid:0 uid:0
- /bin/launchctl bsexec 68 chroot -u 501 -g 20 / /bin/launchctl unload -S Aqua /Library/LaunchAgents/com.logmein.logmeinguiagent.plist 2>&1 euid:0 uid:0
- /bin/launchctl unload -S LoginWindow /Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist 2>/dev/null euid:0 uid:0
Double check if there are any LogMeIn processes still running under Activity Monitor.
Step 3: Remove All LogMeIn Files.
After quitting all tasks and uninstalling the app, the last step would be to clean up your system of all leftover files related to the LogMeIn app. You need to scour every folder where the app might have stored some its files, then delete them completely.
Here are some of the folders where you might find components of the LogMeIn app on your Mac:
- ~/Library/Application Support/LogMeIn/
- ~/Library/Application Support/LogMeIn Client
- ~/Library/Application Support/LogMeIn/drivers/LogMeInSoundDriver.kext
- ~/System/Library/Extensions/LogMeInSoundDriver.kext
- ~/Library/LaunchDaemons/com.logmein.
- ~/Library/LaunchAgents/com.logmein
- ~ /Library/Application Support/
- ~/Library/ Preferences/
- ~/Library/Caches/com.logmein.Toolkit
- ~/Library/Caches/com.logmein.ignition
- ~/Library/Preferences/com.logmein.Toolkit.plist
- ~/Library/Preferences/com.logmein.ignition.xml
- ~/Library/Preferences/com.logmein.ignition.plist
- ~/Library/Logs> LogMeIn Client
- ~/Library/Cookies/com.logmein.Toolkit.binarycookies
- ~/Library/Cookies/com.logmein.ignition.binarycookies
Just drag these files or folders to the Trash, and empty it afterwards. You can also use a Mac cleaning software to make sure that all these files are completely cleaned up.
Summary
Installing an app, such as LogMeIn, on macOS is a lot easier than uninstalling it. Aside from uninstalling the app, you also need to stop all running processes associated with it and manually delete all leftover files. Removing LogMeIn from your Mac is a lot of work, so you need to think carefully the next time you want to install another app on macOS.
- LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
- Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation in the LogMeIn product knowledge base.
- Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method. Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.
This application works fine with Mac OS X 10.5.0 or later. This Mac app was originally developed by LogMeIn, Inc. The following version: 1.0 is the most frequently downloaded one by the program users. LogMeIn Rescue for Mac lies within System Tools, more precisely Remote Computing. Our antivirus scan shows that this Mac download is malware free.
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Thank you for using our software portal. To download the product you want for free, you should use the link provided below and proceed to the developer's website, as this is the only legal source to get LogMeIn.
However, we must warn you that downloading LogMeIn from an external source releases FDM Lib from any responsibility. Please carefully check your downloads with antivirus software. Direct link to the product shall be included for your maximum convenience as soon as it becomes available.
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Logmein Rescue For Mac Pro
LogMeIn Rescue System Requirements
Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn Rescue. LogMeIn Rescue is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more
Technician Desktop Device System Requirements
Any computer running the LogMeIn Rescue Technician Console must meet the following system requirements.
Requirement for using the standalone version of Technician Console:
- Microsoft Windows Vista and above
- Apple Macintosh OS X 10.7 (Lion) and above for Technician Console for Mac desktop application
- A working Internet connection (ISDN or faster if performing remote control or remote viewing)
- Up to 100MB of memory plus 20MB per remote control session
- Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for the browser-based Technician Console:
- Microsoft Windows Vista and above
- Microsoft Server 2008 and above (including 64 bit versions)
- Internet Explorer 7 and above with support for 128-bit or 256-bit encryption
- Firefox under version 43
- Chrome and MS Edge are not supported
- A working Internet connection (ISDN or faster if performing remote control or remote viewing)
- Up to 100MB of memory plus 20MB per remote control session
- Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for using the Collaboration version of the Technician Console:
- Microsoft Windows Vista and above
- A working Internet connection (ISDN or faster if performing remote control or remote viewing)
- Up to 100MB of memory plus 20MB per remote control session
- Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for using the Rescue Lens Technician Console:
Logmein Technician Console Desktop App
- Internet connection with minimum 800 kbit/sec bandwidth
- From both the support technician's and the customer's network, the following web resources need to be accessible:
- *.logmeinrescue.com domain group Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side:
- 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443
- 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
- *.logmeinrescue.com domain group
Customer Desktop Device System Requirements
Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:
- Microsoft Windows Vista and above
- Microsoft Server 2008 and above (including 64 bit versions)
- Apple Macintosh OS X 10.4 (Tiger) and above Note: Rescue Applet over Mac Instant Chat supports only MAC OS X 10.6 (Snow Leopard) and above.
- For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
- 100MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)
Choosing how to handle sessions when an unsupported OS is detected
It may happen that customers using an unsupported operating system try to start a Rescue session. Administrators have two options available in the Administration Center on the Global Settings tab under Unsupported customer OS > If an unsupported OS is detected:
- Start Instant Chat session – Place the customer in an Instant Chat session.
- Do not start session – Show the customer a message explaining that they cannot start a session because they are using an unsupported browser.
Customer Mobile Device System Requirements
Requirements for Using the Rescue+Mobile App
Android Requirements:
Logmein Rescue For Mac Os
- Android 4.4 and above (Android 5.0 or above recommended)
- Dual-core CPU (Quad-core CPU recommended)
- 1 GByte RAM (2 GByte recommended)
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
For Remote Control Advanced features, certain devices also require an add-on application from Google Play.
- Samsung devices powered by KNOX
- The following devices running Android 4.4 and above:
- LG
- HTC
- Honeywell Mobility Edge
- Huawei
- select Positivo devices
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iOS Requirements:
- iOS 11 and above
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Restriction: Advanced Remote Control is not available for iOS devices. For detailed information, see Supporting iOS Devices.
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Requirements for Using the Rescue Lens Mobile App
Rescue Lens Android Requirements:
- Android 4.4 or above (Android 5.0 or above recommended)
- Dual-core CPU (Quad-core CPU recommended)
- 1 GByte RAM (2 GByte recommended)
- 25 MByte free space
- Camera with autofocus and resolution 640*480
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Rescue Lens iOS Requirements:
- iOS 11 or above
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)